Return & Refunds

      At imwigs.com, we do our best to offer high-quality wigs, show the real color, but, for some reason, we allow customers to return or exchange the products. The process is easy.

     We offer 30 days free return. It means there is 30 days time before you want to return or exchange goods, please contact us via email or telephone to discuss the problem you are concerned about first stating the reason and the order number within 7 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Meanwhile, for the return label we send you, the limited time is 7 days, if you do not sent the return parcel in 7 days, we will think you do not want to return.Your feedback is very important to us.           

     Any items must be sent back complete with the original package. Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted.Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

Consultations

We advise against placing orders for multiple wigs with the intention of keeping only one. If you are uncertain about your choice, we suggest taking advantage of our complimentary wig consultation service to avoid unnecessary returns and some costs. Our knowledgeable professionals are available to assist you in making the right selection.Feel free to reach out to us for assistance.

Return Process

      The customer must tell us specific explanation and offer clear corresponding photographs for the return. Once we confirm the reality, the customers can return the product(s) to the address we offer. When we receive the products and confirm the products are in original condition, you will receive a confirmation email. The refunds will be given in 3—5 working days to your account.

To initiate a return:

Steps Details
 1.Contact Customer Service Submit the return within 30 days with reasons and supporting  photos for prompt processing.
 2.Receive Return Label The return label will be provided upon approval of your return
request.
 3.Process Refund  Refunds are processed within 3-5 working days after receiving and inspecting the returned item(s)

    We must state that if the products are quality problem, we will pay the returning fee and give you a full refund. If you insist on returning an item for personal reasons (such as not liking the hairstyle, wrong color or size.) , we still offer a return label(USA , Canada ONLY) and we cover the shipping cost. But you should pay the restocking fee.(The restocking fee is $19.99,please understand this fee. Wigs come into contact with our bodies (scalp), and for personal health and hygiene reasons, returned wigs will be sent back to the factory for destruction and will not be resold.)

 

Refund Processing Time

Refunds will be issued through the original payment channel within 2 business days. Processing times vary by payment method. If the card used has expired, contact the card issuer for assistance.

Refund Method

Refund Time Frame

PayPal

3-5 business days

Credit/Debit Card

3-7 business days

 

   If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.

Return and Refunds Policy

     We always devote ourselves to satisfying customers. It is can’t avoid returning, if it happens, according to the returning process, there are some details about this item, pls read carefully.

      1.If the products have quality problem, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 30 days of receipt.(We will pay the return cost because of the quality problem.

    2.Wig accessories, such as wig liners, foam heads, and color rings, are FINAL SALE and CANNOT be exchanged or returned.

    3.All the order total can be exchanged or returned.

    4.All items must be in a new condition. Items cannot be tried on and cannot be worn, with all original packaging.

     5.All items must be sent back within 30 days of receipt.

     6.Items that do not meet these criteria will be not returned or exchanged.   

     7.Shipping fees for returns are not to be paid by the customer.But, we are not responsible for lost or damaged packages.

     8.Promotional items of the product being returned must also be sent back , otherwise retail value will be charged.

     9.All items will give you a refund when we receive the products in original condition.  If you return the products are over 30 days, you can not return it .

    10.All the refunds will be reached in 3—5 working days. If there is something wrong, please contact us quickly.

    11.Please understand us,  the refund is not included the shipping fee if you choose the DHL or FedEx .

Change Policy

    We provide change instructions. But unfortunately, we only accept the quality issue and the wrong delivery of the change. We have size and color guide on our website, and we hope that all customers can take a closer look at your next order and apologize. For those who choose the wrong color or the wrong size. Please contact us before your order.

  1. When you receive the products and exchange it,please contact us and send the product(s) to us, when we receive it and confirm the original condition, we will ship a new one to you.

  2. If you want to change the products, pls contact us at once. Once the products are shipped and can’t stop the logistics, customers can receive the products and return to us, and the returning fee is paid by us. Of course, if the products are not shipped, you can change the products. The difference price will depend on the product you choose again.

  3. We only accept the exchange the goods in 30 days. Beyond this time, we will deal your problem according our policy, and you can’t exchange the products.

Cancellation Policy

    We know things always are changeable. So, you can change your mind. But, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. Please refer to our cancellation and return policies below for details.

  1. You can cancel your order in 24 hours. We will give you the full refund.

  2. Once the products are shipped and can’t stop the logistics. The order can’t be canceled. Customers can receive the products and return to us.

  3. If the products are not shipped for some reason, you can cancel the order and you also can get a full refund.

  4. If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.

     If you have some special requests, please contact us within 3 days, or we will ship the products. Beyond 3 days. We will solve your problem according to our policy.

    We will make efforts to solve your problems quickly, any questions, contact us.

     Our email:   service@imwigs.com 

     Our Tel: +1 323 900 0507